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How to Handle Guest Complaints in Hotels Hotel industries face numerous challenges, one of them being customer complaints. The sector receives all kinds of guests from different backgrounds; hence they perceive things differently. If guests’ complaints are not correctly handled, the guest would likely shift to a competitor along with

How to Ban a Guest From a Hotel Guests should not be in the same room for more than 30 days. It is best practice to have the guest switch hotel rooms and keep reservations shorter than 30 days to avoid the guest from becoming a tenant. When a guest

Know Your Rights The entire United States is covered by the Federal Civil Rights Act of 1964, which prohibits discrimination by privately owned places of public accommodation So, no matter where you live, you cannot deny service to someone because of his or her race, color, religion, national origin or disability To