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Fraud is a major concern for hotels, as it can lead to financial losses and damage to the hotel's reputation. However, there are several ways that hotels can prevent fraud and protect their guests and assets.
Guest Ban, the premier provider of ID scanning technology for the hospitality industry, is set to exhibit at the upcoming AAHOACON 2023 (Asian American Hotel Owners Association Convention) in Los Angeles, California. The convention, which runs from April 11th-14th, will…
Hotel reviews can have a significant impact on a hotel's revenue. The impact of reviews can be both positive and negative, depending on the overall sentiment of the reviews and the reputation of the hotel.
The hospitality industry is an ever-changing and ever-expanding one. In part, this is due to the many different innovations that help the industry grow with each passing year. In an effort to bring forth all of the new technologies that…
Wi-Fi QR Codes & their benefits Whenever you go to a hotel, a friend’s house, or even a restaurant, the one thing you want to know is, what is the Wi-Fi password and how do I get it. Many businesses…
The hospitality and tourism industry includes a wide range of services that bring in people from all areas of life. Families going on vacation, to business professionals coming in for their first big proposal, the industry is ripe with people…
Guest relations is one of the most important aspects of a successful hotel. A happy guest means more stays and a better reputation. A clean room, a friendly staff, and a speedy check-in are some of the most important factors…
Real Stories of Guests being banned from a hotel This article will go over real stories from real hotel owners about why they banned a guest from their hotel or property. Many of these issues could have been resolved by…
Add Your Heading Text Here The hotel’s reputation is created by both good and bad services provided to the customers. It is important for hotel owners and managers to keep track of their customers’ reviews and feedback. A good hotel…
How to Handle Guest Complaints in Hotels Hotel industries face numerous challenges, one of them being customer complaints. The sector receives all kinds of guests from different backgrounds; hence they perceive things differently. If guests’ complaints are not correctly handled,…
