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Hotel ID Scanning and Front Desk Protection

Know Who You Are Checking In Before You Hand Over the Key

Guest Ban scans guest IDs in about 4 seconds, fills your PMS, checks your Do Not Rent lists, flags potential risks, and stores the records you may need for chargebacks.

See Guest Ban in Action View Plans and Pricing

Plans start at $360 per year. Remote installation, training, and support are included.

PMS Transfer Fill guest details in one click
Automatic Alerts Age, local and DNR checks
Cloud Portal Access Secure records from anywhere
Front desk station workflow
Live scan

Scanner connected

Automatic ID detection starts the scanning process

UV scanning for fake ID screening

Guest Ban ID scanner

Scan progress

Preparing the secure scan
Trusted by more than 1000 hotels

Built for independent and franchise hotels using the systems they already know.

La Quinta Super 8 Ramada Comfort Inn Quality Inn Embassy Suites
ChoiceADVANTAGE
SynXis Hub
Opera
HotelKey
Hilton PEP
Visual Matrix
Cloudbeds
SkyTouch
Mews
Infor HMS
View All PMS Integrations

Industry Recognition

Recognized by hospitality and technology leaders

Innstrata awards including OHLA, Travel and Hospitality Tech Outlook, LUXlife Magazine, and New World Report

One Scan. Four Jobs Done.

Turn Every ID Scan Into a Faster, Safer Check In

Guest Ban gives your front desk the information it needs without adding another complicated process.

Capture Accurate Guest Details

Read guest information directly from the ID and reduce rushed typing, missing fields, and avoidable mistakes.

Check Do Not Rent Instantly

Compare every scanned guest with your property and network Do Not Rent lists before completing check in.

Flag Potential Risks

Show clear alerts for age rules, local guests, Do Not Rent matches, and available screening options while staff can still act.

Keep Useful Evidence

Store the ID image and guest record so managers can quickly find documentation when a chargeback or incident occurs.

Simple for Every Shift

From ID to PMS in Three Steps

No complicated front desk workflow. Remote setup and staff training are included.

Live front desk workflow Guest Ban alerts displayed during hotel check in before PMS transfer
01

Place the ID on the Scanner

Guest Ban captures supported driver licenses, government IDs, and passports in about 4 seconds.

02

Review the Result

Staff see the ID image, captured guest details, and any applicable alerts before completing check in.

03

Send the Details to Your PMS

Transfer the guest information with one click while Guest Ban securely saves the record in the background.

Watch How Guest Ban Works

See It In Action

Watch the Guest Ban Demo

A short walkthrough of ID scanning, guest alerts, and one-click PMS transfer at the front desk.

Stop Repeat Problems

Keep Known Problem Guests From Slipping Through

A changed name, a different spelling, or a new front desk employee should not make a restricted guest invisible. Guest Ban checks each scanned ID against your property and network Do Not Rent records and alerts staff before a key is issued.

  • Property Do Not Rent lists
  • Shared lists across your hotel portfolio
  • Incident details and supporting photos
  • Immediate desktop and email alerts
  • Controlled access for managers and staff
Explore Do Not Rent Protection
Live DNR alert Guest Ban Do Not Rent alert on the front desk

Faster Front Desk Work

Move the Line Without Rushing the Details

Busy arrivals create typing mistakes and inconsistent guest records. Guest Ban captures the information from the ID and transfers it into your existing PMS workflow, helping staff complete check in faster and more accurately.

Less Manual Entry Reduce repetitive typing for names, addresses, birth dates, expiration dates, and other supported fields.
One Click Transfer Send captured guest details into the PMS without asking employees to learn a complicated new process.
Consistent Records Help new hires and experienced agents follow the same guest verification workflow on every shift.
Works With Your Stack Built for ChoiceADVANTAGE, SynXis, Opera, HotelKey, Hilton PEP, Cloudbeds, and more.
Check Your PMS Compatibility
Guest Ban PMS transfer with ID data filled

Be Ready for Disputes

Build Stronger Chargeback Documentation Automatically

When a guest disputes a stay, your team should not have to search through paper files or several systems. Guest Ban keeps the scanned ID image, captured guest details, scan timestamps, and related incident records together.

  • Scanned ID images
  • Captured guest details
  • Timestamp of ID scanned images
  • Incident documentation
  • Printable evidence reports
See Chargeback Protection
Guest Ban desktop alert and scanned ID evidence for chargeback documentation

Control From Anywhere

Manage Every Property From One Secure Portal

Owners and managers can review guest records, Do Not Rent activity, users, alerts, and property information without depending on one front desk computer.

Multi Property Visibility Review and manage participating hotels from one account.
Role Based Access Give each employee access that matches their responsibilities.
Secure Cloud Records Keep authorized records available even when a front desk computer is replaced.
Retention by Plan Choose the record retention level that fits your hotel and operating requirements.
Explore the Guest Ban Platform
Guest Ban in use at a hotel front desk

More Protection When You Need It

Add Stronger Guest Review to Your Check In Policy

Use available alert and screening options to help staff apply hotel rules more consistently. Alerts assist staff decisions and should be used with your written policies and human review.

Age rule alerts
Local guest alerts
UV security image capture
Network DNR Alerts
Sex offender screening options
Criminal history screening options
Explore Screening Options
Guest Ban ID scanning alerts including ban, age, expired ID, and risk checks with UV capture

Protect the Front Desk Without Slowing It Down

~4 seconds to scan a supported ID
One click guest detail transfer
Property + network Do Not Rent checks
From $360 / year plans with setup included

Simple Hotel Pricing

Choose the Protection Your Property Needs

Start with essential ID scanning and property level Do Not Rent protection, or add network alerts, UV capture, multi property access, and longer record retention.

Starter

$360 per year

  • PMS Auto-Fill
  • Secure Web Access
  • Digital DNR List
  • Automatic DNR Alerts
  • Age Alerts
  • Chargeback Proof
View Starter Plan
Most Popular

Professional

$550 per year

  • Everything in Starter
  • Network DNR Alerts
  • Local Guest Alerts
  • UV Scan Capture
  • Multi-Property Access
  • Longer ID Retention
View Professional Plan

Enterprise

Custom pricing

  • Everything in Professional
  • Portfolio Reporting
  • API Access
  • Advanced Workflows
  • Custom Reports
  • Rollout Support
Contact Sales

Every plan includes remote installation, training, support, and a 30 day money back guarantee. A free scanner is available with select three year plans.

Common Questions

Frequently Asked Questions

You need a compatible Windows front desk computer, an available USB port, and a supported Plustek or Thales scanner. We will recommend the right model based on whether you scan ID cards, passports, or both.
Guest Ban works with a wide range of hotel systems, including ChoiceADVANTAGE, SynXis, Opera, HotelKey, Hilton PEP, Visual Matrix, Cloudbeds, SkyTouch, Mews, and many others. We will confirm your exact workflow before installation.
Supported scanners can capture United States and Canadian driver licenses, government ID cards, and other supported identity documents. Passport scanner models can also capture passport photo pages, visas, green cards, and select international IDs.
No. Staff place the ID on the scanner, review the result, and click once to transfer the guest details. Remote installation and staff training are included.
Yes. Your current restricted guest list can be imported so your team can begin checking new scans against existing records.
Yes. Management and view only access can be provided without purchasing another active scanning station. Plans are based on the computers that actively scan IDs.
Possibly. Guest Ban supports many Plustek and Thales scanner models. Send us the model name or a photo and we will confirm compatibility.
Guest Ban includes remote installation, PMS setup assistance, staff training, and ongoing support. Contact us with your PMS and scanner needs and we will recommend the right setup.
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Hotel Testimonials

Our success in creating business solutions is due in large part
to our talented and highly committed team.

I can't imagine running our hotel without Guest Ban. The ID scanning feature has been invaluable, and the system's integration with our property management software has made operations much smoother. We highly recommend Guest Ban to any hotel looking to improve their security protocols.

Lisa

Hotel GM

All our properties now have guest ban installed. Not only have we decreased check in time we increased productivity. The internal watchlist means all my properties are protected from the same repeated offenders. Its truly has protected us from further harm.

Ronak

Owner

We love Guest Ban! The system has been easy to integrate into our existing operations, and the support team has been fantastic. We feel much more confident in our security measures and are grateful for the peace of mind that Guest Ban provides.

Jessica

Hotel GM

Guest Ban has made our check-in process much more efficient. The system scans IDs quickly and accurately, and we have not experienced any technical issues since implementing the solution. We highly recommend Guest Ban to any hotel looking to streamline their operations.

Dhruv

Owner

We installed Guest Ban scanners after an uptick in guest issues. After an investigation we found banned guest would come back to the property simply by changing their name. Guest Ban has saved our property from lots of damage and lost reputation.

Timothy

Hotel GM

Guest Ban has been a game-changer for our hotel. We have had several instances where the system has detected individuals on the watchlist and prevented them from entering our hotel. The added security has been a huge relief for our staff and guests

David

Hotel GM

Contact Us

Schedule a Callback or Online Demo

News and Insights.

Stay informed with our latest news, insights, and industry trends to keep your
hotel secure and ahead of the curve.

ID Scanning & DNR solutions for Hotels

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Solutions

Information

Support

Contact Info

Guest Ban

Address:
630 Valley Mall PKWY PMB 608, East Wenatchee, WA 98802

Phone:
(425) 484-0915

Email:
support@guestban.com

© Copyright 2026 Guest Ban by Innstrata. All Rights Reserved.
Guest Ban product is not formally endorsed by or affiliated with any logos, brands, or products displayed on this website, unless explicitly stated. All externally listed products, company names, and trademarks are the property of their respective holders. Third-party products, logos, and trademarks used on this website are for educational, informational, or compatibility purposes only and do not imply any official partnership or endorsement.

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