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Hotel ID Scanning, PMS Transfer and DNR Alerts | Guest Ban

Trusted by 2,000+ Hotels

Protect Your Rooms. Protect Your Revenue.

One problem stay can cost more than the room earns. Guest Ban scans IDs in about 4 seconds, checks your Do Not Rent lists, and sends guest details to your PMS in one click. Help prevent repeat incidents and keep the evidence you need when a dispute happens.

Show Me How It Works Find My Hotel’s Plan

From $360/year. Setup, training, and support included. 30 day money back guarantee.

2,000+ Hotels Independent and franchise properties
Setup Included Remote installation and training
30 Day Guarantee Money back guarantee
Front desk station workflow
Live scan

Scanner connected

Automatic ID detection starts the scanning process

UV scanning for fake ID screening

Guest Ban ID scanner

Scan progress

Preparing the secure scan

Will it work at your hotel? Tell us your PMS and scanner needs. We will walk you through the right setup and plan.

Check My Setup
Trusted by 2,000+ Hotels

Independent and franchise hotel teams use Guest Ban to scan IDs, check Do Not Rent records, and simplify arrivals.

La Quinta Super 8 Ramada Comfort Inn Quality Inn Embassy Suites
ChoiceADVANTAGE
SynXis Hub
Opera
HotelKey
Hilton PEP
Visual Matrix
Cloudbeds
SkyTouch
Mews
Infor HMS
View All PMS Integrations

Industry Recognition

Recognized by hospitality and technology leaders

Innstrata awards including OHLA, Travel and Hospitality Tech Outlook, LUXlife Magazine, and New World Report

One Scan. Four Jobs Done.

One Scan. More Control Over Every Stay.

Give every shift the same tools to catch known problems, reduce typing, and document who checked in.

Stop Retyping Guest Details

Read guest information directly from the ID and reduce rushed typing, missing fields, and avoidable mistakes.

Catch Repeat Problem Guests

Compare every scanned guest with your property and network Do Not Rent lists before completing check in.

See Alerts Before Issuing a Key

Show clear alerts for age rules, local guests, Do Not Rent matches, and available screening options while staff can still act.

Keep Evidence Within Reach

Store the ID image and guest record so managers can quickly find documentation when a chargeback or incident occurs.

Simple for Every Shift

Scan. Review. Check In.

Your team has enough to do. We handle remote setup and training so staff can follow one simple workflow.

Live front desk workflow Guest Ban alerts displayed during hotel check in before PMS transfer
01

Place the ID on the Scanner

Guest Ban captures supported driver licenses, government IDs, and passports in about 4 seconds.

02

Review the Result

Staff see the ID image, captured guest details, and any applicable alerts before completing check in.

03

Send the Details to Your PMS

Transfer the guest information with one click while Guest Ban securely saves the record in the background.

Watch How Guest Ban Works

See It In Action

See What Happens When an ID Is Scanned

Watch the scan, the alerts, and the PMS transfer. See exactly what your front desk would do.

Stop Repeat Problems

A New Shift Should Not Mean The Same Problem Guest.

Your night shift should not have to recognize every guest or remember every incident. Guest Ban compares scanned IDs with your property and available network Do Not Rent records, then alerts staff to potential matches before they issue a key.

  • Property Do Not Rent lists
  • Shared lists across your hotel portfolio
  • Incident details and supporting photos
  • Immediate desktop and email alerts
  • Controlled access for managers and staff
See How DNR Alerts Work Contact Us
Live DNR alert Guest Ban Do Not Rent alert on the front desk

Faster Front Desk Work

Keep the Line Moving. Skip the Retyping.

Every name and address typed by hand takes time away from the guest. Guest Ban captures supported details from the ID and transfers them to your PMS in one click. Less repetitive work for your team. A smoother arrival for your guests.

Less Manual Entry Reduce repetitive typing for names, addresses, birth dates, expiration dates, and other supported fields.
One Click Transfer Send captured guest details into the PMS without asking employees to learn a complicated new process.
Consistent Records Help new hires and experienced agents follow the same guest verification workflow on every shift.
Works With Your Stack Built for ChoiceADVANTAGE, SynXis, Opera, HotelKey, Hilton PEP, Cloudbeds, and more.
Check Your PMS Compatibility
Guest Ban PMS transfer with ID data filled

Be Ready for Disputes

When a Stay Is Disputed, Have the Records Ready.

A chargeback is hard enough without missing documentation. Guest Ban keeps the scanned ID image, guest details, scan timestamps, and related incident records together so your team can assemble supporting evidence faster. Outcomes depend on the dispute and the evidence submitted.

  • Scanned ID images
  • Captured guest details
  • Timestamped ID scans
  • Incident documentation
  • Printable evidence reports
See How Evidence Is Stored
Guest Ban desktop alert and scanned ID evidence for chargeback documentation

Control From Anywhere

Away From the Front Desk? Stay in Control.

Owners and managers can review guest records, Do Not Rent activity, users, alerts, and property information without depending on one front desk computer.

Multi Property Visibility Review and manage participating hotels from one account.
Role Based Access Give each employee access that matches their responsibilities.
Secure Cloud Records Keep authorized records available even when a front desk computer is replaced.
Retention by Plan Choose the record retention level that fits your hotel and operating requirements.
Explore the Guest Ban Platform Contact Us
Guest Ban in use at a hotel front desk

More Protection When You Need It

Set Your Guest Policies. Help Every Shift Apply Them.

Give staff clear alerts to review against your written hotel policies. Choose the available screening options that fit your operation. A screening match is a prompt for human review, not an automatic reason to refuse a guest. Screening availability and charges vary by plan and service.

Age rule alerts
Local guest alerts
UV security image capture
Network DNR Alerts
Sex offender screening options
Criminal history screening options
Explore Screening Options
Guest Ban ID scanning alerts including ban, age, expired ID, and risk checks with UV capture

Join 2,000+ Hotels Using Guest Ban

~4 seconds to scan a supported ID
One click guest detail transfer
Property + network Do Not Rent checks
From $360 / year plans with setup included

Simple Hotel Pricing

Choose Your Plan. We Help With the Setup.

Start with ID scanning, PMS transfer, and property Do Not Rent alerts. Choose Professional for more visibility and control, or talk to us about a portfolio rollout. Remote setup, training, and support are included.

Starter

$360 per year

  • PMS Auto-Fill
  • Secure Web Access
  • Digital DNR List
  • Automatic DNR Alerts
  • Age Alerts
  • Chargeback Evidence
Choose Starter
Most Popular

Professional

$550 per year

  • Everything in Starter
  • Network DNR Alerts
  • Local Guest Alerts
  • UV Scan Capture
  • Multi-Property Access
  • Longer ID Retention
Choose Professional

Enterprise

Custom pricing

  • Everything in Professional
  • Portfolio Reporting
  • API Access
  • Advanced Workflows
  • Custom Reports
  • Rollout Support
Plan My Portfolio Rollout

Every plan includes remote installation, training, support, and a 30 day money back guarantee. A free scanner is available with select three year plans. Confirm scanner costs, screening charges, and guarantee terms before ordering.

Common Questions

Your Questions, Answered.

You need a compatible Windows front desk computer, an available USB port, and a supported Plustek or Thales scanner. We will recommend the right model based on whether you scan ID cards, passports, or both.
Guest Ban works with a wide range of hotel systems, including ChoiceADVANTAGE, SynXis, Opera, HotelKey, Hilton PEP, Visual Matrix, Cloudbeds, SkyTouch, Mews, and many others. We will confirm your exact workflow before installation.
Supported scanners can capture United States and Canadian driver licenses, government ID cards, and other supported identity documents. Passport scanner models can also capture passport photo pages, visas, green cards, and select international IDs.
No. Staff place the ID on the scanner, review the result, and click once to transfer the guest details. Remote installation and staff training are included.
Yes. Your current restricted guest list can be imported so your team can begin checking new scans against existing records.
Yes. Management and view only access can be provided without purchasing another active scanning station. Plans are based on the computers that actively scan IDs.
Possibly. Guest Ban supports many Plustek and Thales scanner models. Send us the model name or a photo and we will confirm compatibility.
Guest Ban includes remote installation, PMS setup assistance, staff training, and ongoing support. Contact us with your PMS and scanner needs and we will recommend the right setup.

Trusted by 2,000+ Hotels

Give Your Front Desk A Better Way to Check In.

See how Guest Ban fits your PMS, helps your team catch known problem guests, and keeps useful records ready. We will help you choose the scanner and plan for your property.

Show Me Guest Ban for My Hotel

Remote setup, training, and support included. Plans from $360/year.

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Hotel Testimonials

Our success in creating business solutions is due in large part
to our talented and highly committed team.

I can't imagine running our hotel without Guest Ban. The ID scanning feature has been invaluable, and the system's integration with our property management software has made operations much smoother. We highly recommend Guest Ban to any hotel looking to improve their security protocols.

Lisa

Hotel GM

All our properties now have guest ban installed. Not only have we decreased check in time we increased productivity. The internal watchlist means all my properties are protected from the same repeated offenders. Its truly has protected us from further harm.

Ronak

Owner

We love Guest Ban! The system has been easy to integrate into our existing operations, and the support team has been fantastic. We feel much more confident in our security measures and are grateful for the peace of mind that Guest Ban provides.

Jessica

Hotel GM

Guest Ban has made our check-in process much more efficient. The system scans IDs quickly and accurately, and we have not experienced any technical issues since implementing the solution. We highly recommend Guest Ban to any hotel looking to streamline their operations.

Dhruv

Owner

We installed Guest Ban scanners after an uptick in guest issues. After an investigation we found banned guest would come back to the property simply by changing their name. Guest Ban has saved our property from lots of damage and lost reputation.

Timothy

Hotel GM

Guest Ban has been a game-changer for our hotel. We have had several instances where the system has detected individuals on the watchlist and prevented them from entering our hotel. The added security has been a huge relief for our staff and guests

David

Hotel GM

Contact Us

Schedule a Callback or Online Demo

News and Insights.

Stay informed with our latest news, insights, and industry trends to keep your
hotel secure and ahead of the curve.

ID Scanning & DNR solutions for Hotels

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Information

Support

Contact Info

Guest Ban

Address:
630 Valley Mall PKWY PMB 608, East Wenatchee, WA 98802

Phone:
(425) 484-0915

Email:
support@guestban.com

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Guest Ban product is not formally endorsed by or affiliated with any logos, brands, or products displayed on this website, unless explicitly stated. All externally listed products, company names, and trademarks are the property of their respective holders. Third-party products, logos, and trademarks used on this website are for educational, informational, or compatibility purposes only and do not imply any official partnership or endorsement.

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