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Case Study

Quality Inn Hotel Boosts Guest Experience

The Quality Inn Hotel is a bustling 102-room hotel located in the city center. Like many hotels, they faced challenges with guest registration and security. Guest Ban partnered with the hotel to provide a solution that would reduce damage and downtime of guest rooms while streamlining the check-in process and enhancing security measures.

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Quality Inn

Guest Satisfaction

By automating check-ins, guests spend less time waiting in line and more time enjoying their stay, while staff can prioritize delivering excellent service and creating unforgettable guest experiences.

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On average guest save 1 minute per check in with Guest Ban

Efficient Utilization

Labor Automated

Guest Ban frees up time so front desk can focus on exceptional customer service and check-in more reservations efficiently

450+ Hours Saved

Increase guest check-in satisfaction scores by saving time at check-in with Guest Ban

Time Saved with Guest Ban

Check-in Time (Hours)

  • With Guest Ban
  • Without Guest Ban
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Guest Profiles

Error-Free Reservations

Guest Ban significantly improves registration accuracy by reducing the number of incorrect or incomplete guest profiles

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A reported 12% of guest profiles had incorrect or incomplete information

Prevent Issues

Decreased Incidents

Taking a proactive approach helps minimize incidents creating a safe and secure environment for guests and staff

70% Damage Reduction

Unrecoverable costs are any damage done which were unclaimable due to insufficient funds or other unforeseen circumstances

Damage Cost

  • Unrecoverable Cost
  • Recoverable Cost

Guest Ban

Testimonials

We installed Guest Ban scanners after an uptick in guest issues. After an investigation we found banned guest would come back to the property simply by changing their name. Guest Ban has saved our property from lots of damage and lost reputation.

Timothy
Hotel Manager

All our properties now have guest ban installed. Not only have we decreased check in time we increased productivity. The internal watchlist means all my properties are protected from the same repeated offenders. Its truly has protected us from further harm.

Ronak
Managing Partner

Guest Ban has been a game-changer for our hotel. We have had several instances where the system has detected individuals on the watchlist and prevented them from entering our hotel. The added security has been a huge relief for our staff and guests

David
Hotel Owner

We love Guest Ban! The system has been easy to integrate into our existing operations, and the support team has been fantastic. We feel much more confident in our security measures and are grateful for the peace of mind that Guest Ban provides.

Jessica
Hotel Manager

Guest Ban has made our check-in process much more efficient. The system scans IDs quickly and accurately, and we have not experienced any technical issues since implementing the solution. We highly recommend Guest Ban to any hotel looking to streamline their operations.

Dhruv
Hotel Owner

I can't imagine running our hotel without Guest Ban. The ID scanning feature has been invaluable, and the system's integration with our property management software has made operations much smoother. We highly recommend Guest Ban to any hotel looking to improve their security protocols.

Lisa
Hotel Manager

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ID Scanning and Check-in Automation

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