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The hospitality and tourism industry includes a wide range of services that bring in people from all areas of life. Families going on vacation, to business professionals coming in for their first big proposal, the industry is ripe with people traveling and enjoying the areas they wish to see. The

Guest relations is one of the most important aspects of a successful hotel. A happy guest means more stays and a better reputation. A clean room, a friendly staff, and a speedy check-in are some of the most important factors a guest weighs when staying at a hotel. Imagine your

Real Stories of Guests being banned from a hotel This article will go over real stories from real hotel owners about why they banned a guest from their hotel or property. Many of these issues could have been resolved by having a system in place that would inform the hotel

Add Your Heading Text Here The hotel’s reputation is created by both good and bad services provided to the customers. It is important for hotel owners and managers to keep track of their customers’ reviews and feedback. A good hotel reputation helps the hotel attract new guests and retain regular

How to Handle Guest Complaints in Hotels Hotel industries face numerous challenges, one of them being customer complaints. The sector receives all kinds of guests from different backgrounds; hence they perceive things differently. If guests’ complaints are not correctly handled, the guest would likely shift to a competitor along with

How to Ban a Guest From a Hotel Guests should not be in the same room for more than 30 days. It is best practice to have the guest switch hotel rooms and keep reservations shorter than 30 days to avoid the guest from becoming a tenant. When a guest

Know Your Rights The entire United States is covered by the Federal Civil Rights Act of 1964, which prohibits discrimination by privately owned places of public accommodation So, no matter where you live, you cannot deny service to someone because of his or her race, color, religion, national origin or disability To