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Guest Ban Now Integrates With the Thales CR5400 Duplex ID Scanner
Capture both sides of a guest ID in one scan while using visible, infrared, and UV imaging to support a faster and more secure hotel check in process.
Duplex ID Capture UV and Infrared Imaging Guest Ban Integration PMS Data Transfer
See How to Scan an ID
Watch how the Thales CR5400 captures both sides of an identification card as part of the Guest Ban scanning workflow.
A Faster, More Complete ID Scanning Workflow
Hotels can now use the Thales CR5400 directly with Guest Ban. The integration combines professional double sided imaging with Guest Ban guest data capture, screening, record management, and supported property management system transfer tools.
With one simple scan, front desk teams can capture the front and back of an ID, extract available guest information, review security images, check for enabled alerts, and transfer the details into supported hotel systems.
What Is the Thales Gemalto CR5400?
The Thales Gemalto CR5400 is a professional duplex scanner designed for card sized government issued identity documents, including driver licenses and identification cards.
Unlike a traditional single sided scanner, the CR5400 captures the front and back of an ID at the same time. The guest places the card into the illuminated slot in either portrait orientation. The scanner automatically detects the card, completes the capture, and ejects it when the scan is finished.
This simple drop in process reduces handling time and eliminates the need for a front desk employee to scan one side, remove the card, turn it over, and scan it again.
How the CR5400 Works With Guest Ban
Once the Gemalto CR5400 or Thales CR5400 is connected to a supported Windows computer and configured with Guest Ban, the front desk can complete an ID scan as part of its normal guest registration process.
- Place the guest’s driver license or identification card into the CR5400.
- The scanner captures the front and back simultaneously.
- Guest Ban reads the available identity fields and barcode data.
- The front desk reviews the guest information and any enabled alerts.
- The information can be transferred into the hotel’s supported property management system.
- The scan record is retained according to the hotel’s Guest Ban plan, settings, and applicable policies.
Key Benefits for Hotel Front Desks
True Duplex Capture
The front and back of the ID are captured during one scan, providing a more complete record without requiring the employee to turn the card over.
Security Image Review
Visible, infrared, and UVA imaging can reveal document details and security patterns that may not appear under normal front desk lighting.
Less Manual Typing
Guest Ban uses captured ID and barcode information to reduce repetitive data entry and improve registration accuracy.
Guest Ban Screening
Depending on the selected plan, Guest Ban can compare the guest with the property’s Do Not Rent list and other enabled screening tools.
Supported PMS Transfer
Captured guest details can be transferred into supported property management systems, helping speed up the check in workflow.
Stronger Documentation
ID images and guest records can provide useful supporting documentation during incident and chargeback reviews.
Visible, Infrared, and UV ID Imaging
The Thales Gemalto CR5400 uses multiple illumination sources to capture details that may not be equally visible under ordinary room lighting.
Visible Light
Creates standard color images for everyday data capture, visual review, and documentation.
Near Infrared
Can reveal document elements and printing behavior that appear differently outside the visible spectrum.
Ultraviolet Light
Can expose UV responsive patterns and other security elements incorporated into many government issued IDs.
UV and infrared images provide supporting visual evidence, but no single scanner feature can guarantee that a document is authentic. Hotel employees should continue following the property’s identification and escalation procedures.
Clearer Images With Anti Glare Technology
Driver licenses often contain glossy laminates, holograms, and optically variable devices that can reflect light and cover important information in an ordinary photograph.
The CR5400 includes anti glare imaging technology designed to reduce these reflections. The scanner uses a 10 megapixel CMOS sensor, supports 24 bit color, and offers configurable image resolution up to 630 DPI. These capabilities support detailed front and back images, barcode reading, and optical character recognition workflows.
Faster Data Capture With Fewer Manual Errors
The CR5400 can read common one dimensional and two dimensional barcode formats, including the PDF417 barcode widely used on North American driver licenses. Its AAMVA parser supports decoding data from compatible driver license barcodes.
Guest information that may be captured
- Guest name
- Date of birth
- Address
- Driver license or ID number
- Issuing state
- Expiration date
Thales CR5400 Device Specifications
| Specification | Details |
|---|---|
| Device type | Duplex ID card and driver license scanner |
| Supported document size | ID1 card sized documents |
| Duplex capture | Simultaneous front and back imaging |
| Dimensions | 6.1 × 4.3 × 4.0 inches |
| Metric dimensions | 15.5 × 10.8 × 10.2 centimeters |
| Weight | Less than 2.2 pounds or 1 kilogram |
| Image sensor | 10 megapixel CMOS sensor |
| Color capture | 24 bit RGB color |
| Maximum resolution | Configurable up to 630 DPI |
| Visible illumination | 400 to 700 nanometers |
| Near infrared | B900 at 880 nanometers, plus or minus 5 percent |
| Ultraviolet | UVA at 360 to 370 nanometers |
| Image formats | BMP, PNG, and JPEG |
| Anti glare imaging | Yes |
| Automatic card detection | Yes |
| Automatic card ejection | Yes |
| Barcode support | PDF417, QR Code, DataMatrix, Aztec, Code 128, Code 39, EAN 8, EAN 13, and 2 of 5 formats |
| Driver license parsing | AAMVA barcode data parsing |
| Connection | USB 2.0 |
| Power | Powered through a single USB 2.0 port at 500 mA |
| Operating temperature | 32°F to 104°F or 0°C to 40°C |
| Storage temperature | Negative 4°F to 122°F or negative 20°C to 50°C |
| Guest Ban compatibility | Supported Windows computer with Guest Ban software and scanner configuration |
| Passport books | Not supported |
Frequently Asked Questions
Are the Gemalto CR5400 and Thales CR5400 the same scanner?
Yes. The device may be listed as the Gemalto CR5400, Thales CR5400, or Thales Gemalto CR5400 because of changes in product branding. Confirm the CR5400 model number when checking compatibility.
What do Raptor 5400 and Raptop 5400 refer to?
Raptor 5400 appears in some secondary product listings for the CR5400. Raptop 5400 is a search spelling sometimes used when looking for the same scanner. The official model name is the Thales CR5400.
How does duplex scanning work?
The scanner images the front and back of the ID simultaneously. The employee does not need to remove the ID, turn it over, and complete a second scan.
Can the CR5400 scan passport books?
No. The CR5400 is designed for card sized IDs and driver licenses. Hotels that need passport book scanning should select a compatible passport and ID scanner.
Does UV imaging automatically prove that an ID is genuine?
No. UV imaging can reveal security patterns and provide useful visual evidence, but it should be used as one part of the hotel’s complete identification review process.
Upgrade Your Hotel’s ID Scanning Workflow
Contact Guest Ban for Thales CR5400 pricing, compatibility information, plan options, and remote installation assistance.
Contact Guest BanGuest Ban installation and scanner configuration are required. Available PMS integrations, alerts, UV capture, screening features, and record retention depend on the property’s selected plan and configuration.
