Shipping Policy

We ship products to customers in the United States and Canada.

Shipping costs, delivery times, and available shipping options may vary based on the product, order quantity, and delivery location. Shipping charges will be shown during checkout or provided in your quote before purchase.

Orders are processed during normal business days. Once your order ships, tracking information will be provided when available.

For defective product returns, we will cover the return shipping cost. For non-defective returns, the customer is responsible for shipping the item back to us.

For shipping questions, contact us at support@guestban.com.

Return Policy

We accept returns and exchanges within 7 days of delivery for both defective and non-defective products.

Items must be returned unused, in their original condition, and in the original packaging with all included accessories, manuals, and materials.

Defective Products

If your item is defective, we will cover the return shipping cost. Once the item is received and inspected, we will offer a replacement, exchange, or refund.

Non-Defective Products

For non-defective returns, the customer is responsible for shipping the item back to us. The product must be unused and returned in its original packaging.

Opened items may be subject to a 10% restocking fee.

Exchanges

We accept exchanges within 7 days of delivery. Items being exchanged must be unused and returned in their original packaging unless the exchange is due to a defect.

Return Approval

Before sending any item back, please contact us at support@guestban.com to request return approval and shipping instructions. Returns sent without approval may be delayed.