Extended stay hotels often face unique challenges due to the nature of long-term guest accommodations. Issues such as non-payment, evictions, property damage, and disturbances can significantly impact both the hotel’s reputation and its operational efficiency. One particular extended stay hotel encountered persistent problems related to guest behavior, leading to police involvement, negative perceptions, and declining guest satisfaction. To address these issues, the property implemented Guest Ban with criminal checks as part of their long-term guest vetting process.
Challenges Faced
The extended stay hotel was struggling with:
- Non-payment from long-term guests, resulting in revenue loss.
- Frequent evictions, which were costly and disruptive.
- Property damages, adding maintenance expenses.
- Guest disturbances requiring police involvement, which led to safety concerns.
- Negative guest perception, as the presence of police cars often created a sense of unease among other residents.
The hotel management recognized that these issues not only affected the current guest experience but also discouraged potential guests from choosing the property, as the presence of police often led to the perception of unsafe and unruly environments.
Solution: Guest Ban with Criminal Checks
To mitigate these challenges, the hotel implemented Guest Ban’s ID scanning and criminal check features as part of their check-in process. This allowed the property to proactively screen potential long-term residents and identify any criminal history that could pose a risk to the hotel’s environment.
The hotel used Guest Ban’s streamlined criminal check process to:
- Quickly identify guests with a history of non-payment or property damage.
- Spot individuals with criminal backgrounds that could potentially cause disturbances.
- Automatically log and flag individuals that had previously been banned from other properties within the Guest Ban network.
Instant Criminal Checks
Guest Ban’s criminal check feature delivers instant results, allowing hotel staff to make quick and informed decisions. The system checks for a comprehensive range of records, including:
- Misdemeanors
- Felonies
- Arrest records
- Incarceration history
- Sex offender status
- Active warrants and wants
- Traffic violations and DUI offenses
After implementing Guest Ban with criminal checks, the hotel reported significant improvements, Knowing whether a long-term rental guest is a registered sex offender is crucial for any extended stay or part-time rental company. Instant access to this data helps properties maintain a safer and more secure environment for all guests.
Results and Impact
After implementing Guest Ban with criminal checks, the hotel reported significant improvements, including:
- Reduction in Non-Payment: Fewer incidents of guests overstaying without settling their bills.
- Decrease in Evictions: Pre-screening guests helped avoid potential problematic residents, reducing eviction rates.
- Lower Incidence of Property Damage: Criminal checks helped identify individuals with past records of vandalism or disorderly conduct.
- Improved Guest Perception: The absence of police presence significantly improved the hotel’s image, making guests feel safer and more inclined to return.
- Increased Guest Retention: Positive feedback from long-term residents highlighted a safer and more pleasant stay experience.
By incorporating Guest Ban with criminal checks into their guest management strategy, the extended stay hotel successfully reduced risks and improved overall guest satisfaction. The proactive approach not only mitigated the chances of problematic guests but also restored the property’s reputation as a safe and reliable accommodation option. As a result, the hotel experienced higher guest retention rates and fewer operational disruptions, making it a thriving and secure environment for both short and long-term stays.