1. Introduction

Welcome to Guest Ban, a platform that aims to facilitate communication between guests and hotels concerning issues arising during their stay. These terms and conditions (“Terms”) apply to all users of our website and our services. By using our website, you confirm that you accept these terms of use and agree to comply with them. If you disagree with any part of these terms and conditions, please do not use our website.

2. Definitions

2.1. “Website” refers to Guest Ban’s website, located at www.guestban.com.

2.2. “User” refers to anyone who uses our Website, including guests posting issues and hotels mitigating issues.

2.3. “Content” refers to any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on, or forms part of, this Website.

2.4. “Services” refers to the listing, review, and issue resolution services provided by Guest Ban via the Website.

3. Service Description

3.1. Guest Ban provides a platform for guests to list hotels, post reviews of their issues, and for hotels to contact us to mitigate issues and remove posts if the issue is resolved by both parties.

4. User Obligations

4.1. Users are responsible for ensuring that all information they provide to the Website is accurate, complete, and not misleading. Users should promptly update their information if there are any changes.

4.2. Users are responsible for maintaining the confidentiality of their login credentials and are fully responsible for all activities that occur under their account.

4.3. Users agree not to post content that is unlawful, defamatory, offensive, or otherwise objectionable.

5. Intellectual Property

5.1. The Website and all of its original content are the sole property of Guest Ban and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

5.2. Users grant Guest Ban a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, publish, translate, distribute, and display the Content they submit to the Website worldwide, for the purpose of providing the Services.

6. Privacy Policy

6.1. Guest Ban takes privacy seriously. The collection and use of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. User Content

7.1. Users are solely responsible for the Content they post on the Website. Guest Ban does not monitor, endorse, or guarantee the accuracy, reliability, or integrity of any Content posted.

7.2. Guest Ban reserves the right to remove or modify User Content for any reason, including User Content that it believes violates these Terms.

8. Dispute Resolution

8.1. Guest Ban is not a party to any agreement between a guest and a hotel. Any disputes must be resolved directly between the parties.

8.2. However, Guest Ban provides a platform for communication and may assist in facilitating resolution of disputes. If a dispute arises, Users should first attempt to resolve the matter by contacting the other party through the Website.

9. Limitation of Liability

9.1. Guest Ban shall not be liable for any direct, indirect, special, incidental, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use of or inability to use the Website or Services.

10. Termination

10.1. Guest Ban reserves the right to terminate or suspend any User’s access to the Website and Services, without notice, for any reason, including without limitation, breach of these Terms.

11. Changes to the Terms

11.1. Guest Ban may revise these Terms at any time by updating this page. Users are expected to check this page from time to time to take notice of any changes, as they are binding on you.

12. Governing Law and Jurisdiction

12.1. These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction where Guest Ban is established. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

By using this Website, you signify your agreement to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.